This 2024 new rice was grown in Takaharu Town, Miyazaki Prefecture. It is produced using circular farming methods and spring water from Kirishima, without the use of chemical fertilizers or pesticides .
<< Delivery Schedule >>
・Customers who pay between the 1st and 20th of the month - delivery on the 1st of the following month
・Customers who pay between the 21st and the end of the month - delivery on the 7th of the following month (delivery on the 1st from the month after next)
10kg brown rice - 700 yen per kg (excluding tax)
We aim to provide all our products with consistently high quality. However, in the unlikely event that there is a problem with the product you receive, we will take the following steps:
1. Product returns and exchanges
・Eligible conditions: If you contact us within 7 days of receiving the product, and the product is unused.
・How to proceed: First, contact our customer support by email or phone. Please provide us with the necessary information (your name, plan name, problem product, description of the condition) and we will respond promptly.2. Offer of replacement products
・Eligibility: If the same product is in stock, we will send it to you as a replacement.
・Procedure: Contact customer support to request an exchange, then return the defective item to us and we will ship you a replacement.3. Refund Policy
・Conditions for eligibility: When no replacement product is available or when the customer requests a refund.
・Procedure: You will need to return the defective item. After we receive it, we will check the condition of the item and refund the amount to your designated account within 5 business days.4. Shipping and handling fees
・Response: We will cover the shipping costs for returning the defective product and sending the replacement product. We will also cover the handling fee.
5. Contact Information
・Customer support contact number: 080-6533-9023
・Business hours: Monday to Friday 9:00~17:00If you have any questions, please feel free to contact us.
・Delivery and payment from the second month onwards
Payments from the second month onwards will be automatically settled on the 20th of each month (delivery on the 1st of the following month).・Skip You can skip if you contact us by the 18th of each month.